Utilities are services consumed by the public and are provided by a public service. Organizations that maintain the infrastructure for the aim of providing a public service are referred to as public functions. These services include water, sewage, natural gas and electricity. Utility billing systems can really reduce labor cost as this system is automated and does not require a lot of manpower.
The objective of a effective billing system is to keep track of the usage of the products and services provided and also to collect customer data. The utilities all strive to deliver water and energy in a safe and efficient way while protecting service source of revenue, minimizing the expenses and making sure the customer is satisfied.
This system has reduced the volume of calls to the utilities call centers from customers lodging complaints because some concerns from customers are sorted out by the mere click of a button. In this way, the automated system has increased customer satisfaction.
Automatic meter reading, on the other hand, can be done remotely without necessarily going to the customer meter. Automatic meter readers are generally regarded to as any system that makes it possible to read the meters at a distance of one hundred meters or more.
As part of installing an automated reading system the utility will have to put together an accurate database of their meters and customers. Most of these utilities report many unregistered service connections or missing accounts from the old database. Therefore, illegal connections are removed or registered appropriately into the system to generate new revenue.
Effective billing system also has the function of creating invoices. It has the option of batch invoicing which allows a number of invoices to be printed or emailed at a time. This saves time because each email does not have to be sent individually. This type of system allows the utility to set up different pricing systems for the different customers it serves. The system will bill the user based on their subscriptions. In overall, this system is designed to quicken and make the process of creating invoices as painless as possible.
The accounts receivables should be considered before designing a functional billing software. Utilities which bill their customers quarterly a year or once in two months has increased accounts receivables and larger customer bills. It gets worse if the bills are disputed by the customers perhaps because of inaccurate readings making the whole process lengthy. Energy and water rates are continually on the rise and it is advisable for such service providers to provide bills in a timely manner and consistently. This is only possible by the use of an automatic gauge reading system suited for the utility.
Each time there is a decrease in customer satisfaction, there is an increase in complaints by the customers. If the service has not embraced automated indicator reading and thus provides estimated costs the customers complain even more because they distrust the readings. The service should determine the type of customer calls it could avoid by automating the system.
Customers with multiple locations are also well catered for in this system. The software will enable the utility to setup the multiple locations of this customer as belonging to a single user. Therefore, the customer will receive a summary invoice for all the accounts.
The objective of a effective billing system is to keep track of the usage of the products and services provided and also to collect customer data. The utilities all strive to deliver water and energy in a safe and efficient way while protecting service source of revenue, minimizing the expenses and making sure the customer is satisfied.
This system has reduced the volume of calls to the utilities call centers from customers lodging complaints because some concerns from customers are sorted out by the mere click of a button. In this way, the automated system has increased customer satisfaction.
Automatic meter reading, on the other hand, can be done remotely without necessarily going to the customer meter. Automatic meter readers are generally regarded to as any system that makes it possible to read the meters at a distance of one hundred meters or more.
As part of installing an automated reading system the utility will have to put together an accurate database of their meters and customers. Most of these utilities report many unregistered service connections or missing accounts from the old database. Therefore, illegal connections are removed or registered appropriately into the system to generate new revenue.
Effective billing system also has the function of creating invoices. It has the option of batch invoicing which allows a number of invoices to be printed or emailed at a time. This saves time because each email does not have to be sent individually. This type of system allows the utility to set up different pricing systems for the different customers it serves. The system will bill the user based on their subscriptions. In overall, this system is designed to quicken and make the process of creating invoices as painless as possible.
The accounts receivables should be considered before designing a functional billing software. Utilities which bill their customers quarterly a year or once in two months has increased accounts receivables and larger customer bills. It gets worse if the bills are disputed by the customers perhaps because of inaccurate readings making the whole process lengthy. Energy and water rates are continually on the rise and it is advisable for such service providers to provide bills in a timely manner and consistently. This is only possible by the use of an automatic gauge reading system suited for the utility.
Each time there is a decrease in customer satisfaction, there is an increase in complaints by the customers. If the service has not embraced automated indicator reading and thus provides estimated costs the customers complain even more because they distrust the readings. The service should determine the type of customer calls it could avoid by automating the system.
Customers with multiple locations are also well catered for in this system. The software will enable the utility to setup the multiple locations of this customer as belonging to a single user. Therefore, the customer will receive a summary invoice for all the accounts.
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