When working in an office or professional business environment, the IT support is easy to see and easy to find. There is typically a department of individuals that not only support the individual computers used by the staff, but they also maintain and support the computers systems and networks throughout the building or the company that they work for.
Although this is probably the standard and what people generally think of when IT or Information Technology is mentioned, but it is not the only one. IT or Information Technology is the term used to define the computer systems or the people who help to build or maintain them and the network they operate on.
When the systems start to have problems or start to fail they will run into trouble. This would be especially true if the company needs the systems to continue running while repairs are being made. With an inexperienced crew there is no way that they can manage to work something that complicated out. That being the case, you could end up with a system wide crash.
Because it is usually very difficult for such individuals to gain employment in firms that normally hire people who have attained a college degree in the field, they end up working for themselves and trying to prove every minute of every day that they know just as much about computers as the people who went to school. The experience they gained in the real world cannot be taught from a book or in the classroom.
One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.
Imagine the money that can be saved by a dedicated team like that making sure that the network and everything connected to it stays in action. Not only will records and databases remain intact, but the systems that keep the money flowing, things like sales and marketing, will not experience any downtime. This means no money lost and the business can continue to make money.
Now the people who need the support with their systems are actually partially victims here too. Their systems might get repairs or maintained but there is a debatable portion of the repairs that could have been done more efficiently by the latter group. Those who did not attend college. Then again, the company does not care because in the end the systems are maintained.
IT support might come in several forms, but as we can see one is not just as good as the other. This is computers that we are talking about here too. Nothing is "almost" fixed. Everything in this field is either on or off. It is either fixed or it is not. So when people who can fix things just as good as other people are hired you are not getting what you pay for.
Although this is probably the standard and what people generally think of when IT or Information Technology is mentioned, but it is not the only one. IT or Information Technology is the term used to define the computer systems or the people who help to build or maintain them and the network they operate on.
When the systems start to have problems or start to fail they will run into trouble. This would be especially true if the company needs the systems to continue running while repairs are being made. With an inexperienced crew there is no way that they can manage to work something that complicated out. That being the case, you could end up with a system wide crash.
Because it is usually very difficult for such individuals to gain employment in firms that normally hire people who have attained a college degree in the field, they end up working for themselves and trying to prove every minute of every day that they know just as much about computers as the people who went to school. The experience they gained in the real world cannot be taught from a book or in the classroom.
One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.
Imagine the money that can be saved by a dedicated team like that making sure that the network and everything connected to it stays in action. Not only will records and databases remain intact, but the systems that keep the money flowing, things like sales and marketing, will not experience any downtime. This means no money lost and the business can continue to make money.
Now the people who need the support with their systems are actually partially victims here too. Their systems might get repairs or maintained but there is a debatable portion of the repairs that could have been done more efficiently by the latter group. Those who did not attend college. Then again, the company does not care because in the end the systems are maintained.
IT support might come in several forms, but as we can see one is not just as good as the other. This is computers that we are talking about here too. Nothing is "almost" fixed. Everything in this field is either on or off. It is either fixed or it is not. So when people who can fix things just as good as other people are hired you are not getting what you pay for.
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